Step two: Warranty Resolution
Once your warranty has been initiated, a DPS warranty specialist will contact you upon review of your claim. DPS strives to resolve all warranties within a two-week period, but we sincerely try to address the claim as soon as we are able. If you do not hear back from a warranty specialist immediately, please be patient. Sometimes it takes a couple days in order to fully evaluate the issue. If your situation is urgent, please give us a call at +1.801.413.1737 and we will do our best to accommodate you.
While we prefer to resolve warranties through digital photos via the Warranty Initiation Form, there are times when we must physically inspect a ski in order to determine if the warranty will be approved. In these cases, your warranty specialist will assign you an RA number and provide instructions for shipping to the DPS Factory in Salt Lake City, Utah. Please note that failure to ship skis according to the directions provided may delay the processing of your warranty.
Once the evaluation has been completed, your warranty specialist will inform you of resolution options. Upon your acceptance of a resolution option, we will need to account for the original skis. We may require you return them to us, and provide you with an RA number and instructions for shipping. If this is the case, you are responsible for any applicable shipping costs and logistics. If the skis are slated for destruction, you will be given the option to render them visibly un-skiable, and provide us with pictures confirming their destruction, instead of sending them back.